Get in touch
Email us and a person on the Backstory team will reply. Tell us which phone you use and what happened; a screenshot helps.
Please don’t email us your lab reports or other medical documents. We don’t need them to help you, and your records are safer on your phone.
Common questions
Adding a document
Open Add, then scan the pages with the camera, choose photos, or import a PDF from Files. Each document is saved on your phone first.
The camera doesn’t open
Backstory needs camera access to scan. In Backstory’s Settings, tap Open iPhone Settings for Backstory and turn on Camera.
A date or value looks wrong
Open the document to see the original page. You can fix the date there, and you check every value before it’s added to your record.
Deleting your data
Your records are on your phone. To remove them, go to Settings → Delete everything I added, or delete the app. To delete anything we hold about you, email us.
More answers are in the FAQ.
Privacy requests
To see, correct or delete the information we hold about you, or to leave the early access list, email hello@73mobile.com. How we handle your information is in our privacy policy.
Medical questions
Backstory organizes your records. It doesn’t diagnose, give medical advice or replace your doctor, and we can’t answer questions about your results. For those, please ask your doctor. In an emergency, call your local emergency number.